PROCOMFORT MAINTENANCE PLAN
Be PROactive and PROtect your investment with the PROfessionals. Don’t PROcrastinate any longer. Call Kliemann Brothers today!
Kliemann Brothers is focused on providing the highest level of service with a spotlight on earning referrals from our satisfied clients. The most expensive investment in your home is in the care of responsible experts who set the standard of excellence for our industry by following national standards for service and training. All of our technicians are tested and certified through North American Technician Excellence (NATE). Our maintenance plans follow ENERGY STAR® recommendations along with national standards for residential maintenance.
Your home is your largest investment. It’s your place of comfort, security, family, memories, giving, and sharing. It’s a place that’s supposed to function while providing all this, which is why we created our PROComfort Maintenance Plans.
DISCOUNTS
Up to 10 percent on parts and labor for repairs.
FREE REMINDERS
Take this one off your to-do list. We handle everything to keep you on schedule.
INCREASED EQUIPMENT LIFE
The number one reason for system failure is dirt! Properly maintained equipment lasts longer.
LOWER UTILITIES
Properly maintained heating and cooling equipment keeps more energy dollars in your pocket.
PRIORITY SERVICE
You get to “cut in line” ahead of nonmembers, even at our busiest times!
PEACE OF MIND
Your system is safety checked, it’s saving you money, and it’s working correctly. If it’s not, you know who to call!
STANDARD FILTERS
We provide two 1-inch standard filters during seasonal maintenance visits so you will have a spare! ($32 value.)
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| Kliemann Brothers Maintenance Plan Advantage | ProCare | ProComfort | ProComfort+ | ProElite |
|---|---|---|---|---|
| 34-Point inspection 1 | ||||
| Reminder service | ||||
| Repair warranty 2 | 1 year | 1 year | 3 years | 5 years |
| Priority status* (during normal business hours) | 48 hours* | 48 hours* | 36 hours* | 24 hours* |
| Repair and accessory discounts (parts and labor) | 10% | 10% | 10% | 10% |
| No overtime charges | - | - | - | |
| Preseason scheduling | - | |||
| Monthly payment option | - | |||
| 1-Year supply of filters3 (four 1-inch pleated MERV 8 filters) | - | - | - | |
| Quarterly filter replacement or cleanings (EACs or ductless) | Add $144 heat and cool; add $216 heat only | Add $12/mo heat & cool, add $18/mo heat only | Add $12/mo heat & cool, add $18/mo heat only | |
| Virtual system maintenance, 2x per year | $96.00 | $8 per month | $8 per month | |
| 1-year inflation protection | ||||
| Water heater maintenance—tank models only (over $120 value) | - | - | ||
| 1 free diagnostic per year (normal business hours) | - | - | Unlimited | |
| Trane Home Remote monitoring (Trane Home diagnostics enabled thermostat and free online registration required) 4 | - | |||
| ACCA National Standard Task List Includes: | ||||
| • Blower wheel cleaning ($209–$257 value)5 | - | - | - | |
| • Chemically clean coils ($191–$307 value)5 | - | - | - | |
| • Basic outdoor coil cleaning ($191–$307 value)5 | - | |||
| Kliemann Brothers Maintenance Plan Advantage | Annual | Monthly | Monthly | Monthly |
| Heat-only investment | $180.00 | $16.50 | $20.25 | $46.00 |
| Heat-and-cool investment | $324.00 | $29.35 | $34.85 | $59.40 |
| Ductless heat pump investment (includes 1 head unit and 1 outside unit) |
$324.00 | $29.35 | $34.85 | $59.40 |
| Ductless heat pump, each additional indoor head | $69.00 | $5.00 | $5.00 | $5.00 |
| Annual tankless water heater maintenance with flush | $240.00 | $20.00 | $20.00 | $20.00 |
| Extended service area (additional charge to chosen plan) | $156.00 | $13.00 | $13.00 | $13.00 |
Residential applications only. All prices are subject to change. If customer is not currently on a prepaid maintenance agreement with Kliemann Brothers, the first maintenance will be charged at $99 +tax. (For ductless systems containing more than one indoor unit, customer will be charged $69 +tax for each additional indoor unit.) Automatic monthly payments are billed to customer provided payment method approximately the 5th of the month. If three payments are rejected by the customer’s financial institution, Kliemann Brothers reserves the right to terminate the agreement. Customer may cancel with 2 weeks written notice. Kliemann Brothers may cancel this agreement by written notice to the customer at any time. Agreement is fully transferable to new homeowners. All plans are subject to local sales tax. Service locations beyond 20 miles from Kliemann Brothers may be subject to an Extended Service Area charge.
1 Plan price is for one heating only or one heating heating and cooling system ONLY.
2 1-year, 3-year, and 5-year warranty valid if system is under 15 yrs old. For systems 15 years or older, warranty will be 30 days on parts and labor.
3 Included filters are standard 1′′ pleated MERV 8.
4 Remote Monitoring with Nexia/Trane Home Diagnostics requires thermostat to be registered with Nexia/Trane Home and connected to WIFI.
5 ProElite plan members, these services completed only as needed, per service technician’s recommendation at time of service
MAINTENANCE PLAN FAQ
Q: My system is new, why does it need maintenance?
A: By routinely cleaning and inspecting your system, you extend its lifespan and ensure it operates at maximum energy efficiency.
Q: What are virtual maintenances?
A: Trane Home Remote monitoring allows us to check on your system from our office. This is only available to those with qualifying thermostats registered with Nexia/Trane Home.
Q: What does priority status mean?
A: Priority status means you get to “cut in line” when scheduling, even during our busiest times.
Q: Can I still join the maintenance plan if Kliemann Brothers didn’t install my system?
A: Absolutely! We service most HVAC brands. Call our office to find out if your system is covered.
Q: I am already a maintenance plan member. How does this affect my current gold plan?
A: Nothing will change until it is time to renew your membership, then you will choose which of the new plans is best for you. If you would like to switch plans before your current membership is up, you will receive a refund for the unused portion of your existing membership.
Q: What is closest to my current Gold plan?
A: The new Pro Comfort plans offer many of the same benefits, as well as a variety of additional benefits. Give us a call and we can discuss which plan is best for your needs.
Q: Why are you changing the plan?
A: The new plans provide more options so that we can better meet your maintenance needs.
Q: Can I keep my old plan?
A: No, the Gold plan will no longer be available for renewal. One of our Comfort Specialists would be happy to help you choose a new plan that is right for you.
Q: I have an open quote for a Gold plan, can I still sign up?
A: If the quote is less than 30 days old, we will honor it. If your quote was given to you more than 30 days ago, contact us and we will provide you a quote for the new membership plan.
Q: What is the “Extended Service Area Charge”?
A: If your location is more than 20 miles from our office, you may be subject to an additional charge.