10 Tips to Select the Right HVAC Dealer

When looking to work with a heating, ventilating, and air conditioning (HVAC) company, it can be daunting where to start here in the , area. It’s an important decision and not one to take lightly. At Kliemann Brothers Heating & Air Conditioning, we recommend following our tips below. We expect anyone working with us to be guided by these suggestions. In fact, we believe they are so important, we automatically provide the information, asked or not.

1. Check credentials.

Before making your selection, call the Better Business Bureau® (BBB) to be sure the dealer is reputable. Also, find out if the dealer is a member of a local or national association such as the Air Conditioning Contractors of America (ACCA).

2. Be sure the dealer is affiliated with a nationally known manufacturer.

Dealers should be taking advantage of factory training offered by their manufacturer. As a result, when the dealers make recommendations, you can rest assured they’ve selected the right size system for your home and they’ve been trained in both installation and service.

3. Ask for references.

Former customers are an excellent source of information. Also, ask to see installation photos. A dealer who is proud of his or her work will be more than happy to show it to you.

4. Expect an on-site evaluation of your home.

A good dealer will take a thorough look at your home, ask questions, and evaluate your overall comfort needs before making a recommendation. Beware of a dealer who simply takes information over the phone. A good dealer will also look the part. While he or she is evaluating your home, you should be evaluating him or her. Not only should he or she dress professionally, but his or her truck and printed materials should look professional as well.

5. Check local licenses.

Depending on where you live, dealers may have to comply with certain local or state regulations, so ask to see proof of these licenses as well as insurance forms for liability and workers’ compensation.

6. Don’t be afraid to ask questions.

Ask for details about the company’s experience and the expertise of its staff. This is particularly important if you’re also adding or changing ductwork ­in this case. Experience is definitely a factor in getting the job done correctly.

7. Get a written proposal.

To make a fair comparison, be sure the proposals you receive are all based on the same efficiency and equipment. You’ll also want to evaluate each dealer’s personal business standards and policies. For example, will he or she remove old equipment? Will he or she relocate equipment if you want your new system installed in a different location? What are his or her cleanup and care policies during installation? How will he or she handle emergency repair? These are just a few of the additional elements a good proposal will include.

8. Inquire about equipment and labor warranties.

Limited warranties vary according to the manufacturer, so be sure you fully understand what you’re getting. Also, don’t forget to inquire about manufacturers’ extended warranties at the time of purchase and other warranties provided by the dealer.

9. Ask about preventive maintenance service contracts.

Many dealers offer service contracts that call for periodic maintenance of equipment and, if needed, repairs. The fee for such contracts is usually well worth it in terms of obtaining optimum efficiency and performance for your system.

10. Insist on a written contract.

Be sure to commit your agreement to writing and have the dealer sign and date it.

We at Kliemann Brothers Heating & Air Conditioning hope you found this information useful. Please call us at if you have any questions, or request service online.