Privacy Policy
This privacy policy discloses the privacy practices for Kliemann Brothers Heating and Air Conditioning, Inc. and kliemannbros.com. This privacy policy applies solely to information collected by this web site and any personal information you provide to us. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your information.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection
We are the sole owners of the information collected on this site. We only have access to collect your information that you voluntarily give to us via email or other direct communication from you. To request to review, update, or delete your personal information, please submit a request form by clicking here.
Information Use
We will use your information to respond to you regarding the reason you contacted us, and for the following purposes:
- To respond to your questions and inquiries about our products and services;
- To manage your account and fulfil your orders;
- To operate, personalize, and improve our products and services;
- To communicate with you through email, text messages, newsletters, or other methods to provide updates or advertising that may interest you about our products and services (unless you expressly ask us not to do so);
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- To comply with legal and regulatory requirements;
- To administer our websites, maintain the security of our websites, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- Any use expressly authorized by you or as otherwise disclosed at the time the information is collected; and
- To communicate with you about any changes to this privacy policy.
Information Sharing
We will not sell or rent your information you have given to us to anyone. We may share aggregated and deidentified data for any lawful purpose. We will not share your information to any third parties for marketing purposes. We will not share your information with any third parties, except as necessary to fulfill your requests and for the purposes expressly provided in this privacy policy, including:
- With our affiliates, business partners, suppliers, sub-contractors, or trusted service providers we may have now or may have in the future;
- Third-party companies, advertisers, advertising networks and social networks so that they may select and serve relevant advertisements to you and others; Third-party service providers, such as analytics and search engine providers, email service providers, and webhosting providers;
- As part of an actual or potential corporate sale, merger, or acquisition, or other transfer of all or part of assets, including at bankruptcy;
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity;
- With your consent or as otherwise disclosed at the time of data collection or sharing.
General Website Data. Our website logs generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others. Again, the statistics contain no personal information and cannot be used to gather such information.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what information we have about you, if any.
- Change or correct any information we have about you.
- Direct us to delete any information we have about you.
- Discuss any concern you have about our use of your information.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We implement reasonable security measures to protect the confidentiality and integrity of your information, including your phone number.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally-identifiable information. The computers/servers in which we store personally-identifiable information are kept in a secure environment. However, no data transmission or storage system is guaranteed to be completely secure.
Text Messaging
Collection of Information. When you provide your phone number to us for any reason, we collect and store your phone number, in addition to any other information you have provided to us, in accordance with this privacy policy.
Use of Phone Number and Other Information in Connection with Text Messaging. We use your phone number and associated information for text messaging purposes to:
- Send you updates, alerts, or promotional offers related to our services.
- Respond to your inquiries or provide customer support.
- Ensure compliance with applicable laws and regulations.
- Any other purposes set forth in this privacy policy.
Opt-In Consent. By providing your phone number, you expressly consent to receive text messages from us, including promotional messages, in accordance with the terms of this privacy policy. Standard text messaging and data rates may apply. The telephone number(s) text messages from us will originate are listed below:
Opt-Out. You may opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. Alternatively, you can contact us directly at info@kliemannbros.com or (253) 364-7908 to request removal from our text messaging program. Please note that you may still receive non-promotional messages, such as order confirmations or essential notifications, if applicable.
Sharing Phone Number. We do not share your phone number with third parties for their marketing purposes. However, we may share your phone number to third parties, including with our affiliates, business partners, suppliers, sub-contractors, trusted service providers (including those who assist us in delivering text messages), provided they also comply with applicable privacy and data security laws.
Updates
We reserve the right to update or modify this privacy policy from time to time and at any time. All updates to this privacy policy will be posted on this page, and changes will be effective immediately upon posting. We encourage you to review this section periodically for updates. If you feel that we are not abiding by this privacy policy, please contact us immediately.
Contact Us
If you have any questions about this policy or our text messaging practices, please contact us at info@kliemannbros.com or (253) 537-0655.