“Kliemann Brothers was recommended to us by a friend. We called and asked for a quote and were able to meet with Stephanie Royce very quickly. Stephanie went above and beyond in her initial meeting with us explaining options, discussing the differences between all types of furnaces, heat pumps, and air conditioning units. She also went under our house and checked to make sure all would be good for installation if we chose to use their services. She patiently answered all of our questions and educated us as much as possible so we could make an informed decision. She was great at checking in without pressuring us and by the end of the transaction we were not only satisfied with our choice but gained a lot of confidence in our decision as well.
The installation was quick, professional, and the crew was prompt each day that they were at our house. They were polite and also educated us on our equipment and when they left, we were confident and could easily use our new unit. A couple days after installation, we started having issues with our 18-year-old hot water heater and I again called Stephanie and she was able to give me a quote and get a new unit installed and up and running within a couple days. Their financing options are easy to understand and easy to navigate. We cannot recommend their services enough. We are truly grateful for Kliemann Brothers and their staff, especially Stephanie Royce in sales and Joshua Pearce in HVAC installation. Thank you!”
“On May 10, 2023, Daniel came out for the routine maintenance of the a/c side of my HVAC system. I have been a member of the Kliemann Brothers maintenance program for many years. Daniel has been here other maintenance trips. It is convenient to have the same technician show up – he is already familiar with the layout of my home and yard, the type and history of the systems, etc. First Daniel asked how the system was running and did I have any concerns or questions for him on this trip. Then he went straight to work. Daniel was friendly and polite, efficient, and careful in and around my house. He reviewed what was done and any recommendations to maximize my service. Nice to know my system was all set for the hot weather which arrived a few days later. Other neighbors and my sister also use Kliemann Brothers – I frequently see their vans in the neighborhood – the company is very reliable and I highly recommend the business, not just for maintenance but also for installs, as they did for me two years ago when I did total update of my older system.”
“Cameron was an awesome technician! Super knowledgeable and personable. Love Kliemann bros. They are always so helpful and love the tracking your technician feature to know when they will arrive.”
“Daniel was thoughtful, courteous, friendly, efficient & knowledgeable. He provided me with information regarding my Trane furnace and good maintenance practices.
He was a pleasure to have in my home.
Vicki B”
“Jeremy was able to provide first class service, great explanation of the problem, possible solutions, expectations of repair, spent a great deal of time getting to the heart of the issue and performed necessary repair. Very pleased with the repair call and solutions”
“This was our first service since getting our system installed, Daniel arrived prompt and was very nice and answered all my questions. He was very respectful of my house and my kids running around. He completed all his checks and gave me updates throughout so I understood. Excellent service!!! Thank you Daniel!!”
“When I was researching heat pumps to replace my old furnace, I read about a heat pump that was efficient down to zero degrees but I didn’t know the brand name. After 3 or 4 local HVAC reps came and gave me bids on their heat pumps I was discouraged. Then, Kliemann sales rep visited and I learned that Mitsubishi was the heat pump with that amazing efficiency. Stephanie took the time to listen to my concerns and my plan to change over from gas furnace to electric heat pump. She seemed to have all the time in the world to hear my concerns and then she mentioned the Mitsubishi product. 5 stars for her. I ordered the heat pump and when Brady Dillon, et al showed up to install, they were prompt, courteous and professional. They worked hard for two days to remove and install. Another 5 stars for them. From sales to tech to instllation, Kliemann Bros HVAC gets my wholehearted support and praise. I would recommend them in a heartbeat.”
“Jeremy the tech was Awesome.
very knowledgeable, checked out our system to make sure it was running correctly, and made suggestions
on what we should do, or replace to keep it in tip top shape.
before Jeremy arrived, I received a call saying he would be on his way to my location, then I received a text to track where
he was exactly. that worked out great and didn’t have to sit around just waiting and wondering when he was going to arrive.
Thank you, Kliemann Brothers for the Great service.
-Norm S.”
“Tami was great. She was very knowledgeable about the product. She came up with a numbers of solutions about installing a second mini split. She also spent time on the phone with PSE to see if we qualified for a rebate.”
“We just had a new furnace installed this week. There were some difficult obstacles to overcome in the install. The team had to do some rework, but they never let up and they got the job done in fine fashion. Install team and sales were top notch. I would highly recommend Kliemann Brothers to anyone that needs a new furnace and install.
Great job guys,
Mike M”
“Recently we had our furnace serviced due to no heat. Austin came out and recommended replacing a part so we could finally have heat again. He was able to come out the day before Thanksgiving and replace the part thankfully! It was also his dad’s birthday that day! He did a wonderful job, took his time to explain everything, and we were very happy. I highly recommend Austin and Kliemann Bros. We were also happy to hear that we were able to finance this repair so close to the holidays, which was super easy and helpful 🙂 Merry Christmas 🎄”
“Very satisfied with service. Had a furnace and heat pump installed. From the rep that went over what I wanted to the installers, I was very satisfied. I highly recommend Klieman Brothers.”
“Your service tech, Jeremy, came to our apartment (and many others on campus) and reinstalled the thermostat. He was very professional, personable, and did an efficient job. He provided us with some information and asked at the beginning of the task and after he was finished if we had any questions.”
“Stephanie R. was so personable, professional and relatable. Scheduling took a bit but the person took the time to make it work to have it all done in one day. ( Electrical and unit installation.) The installers were respectful of our home and wore boot covers and laid down a floor covering. Thanks Klieman team!”
“I am so thankful to have found this company for our electrical repair needs! Caleb and Patrick were very polite, kind, professional and knowledgable!”
“Adrian and Marie came out to fix our furnace which was not heating at all. They quickly diagnosed the problem as a faulty thermostat and were able to install a new thermostat during their call so we were able to get the heat back on right away. They worked very quickly and did a great job.”
“Jeremy P. arrived on time, was friendly, courteous and performed his task with skill. When completed, he went through the process with me and answered all questions. Great job!
Thanks,
Scott”
“The installation went very well. The installer listened to me about where to put the air intake and exhaust vents.”
“Simply, the tech was great and advised us of any and all issues related to our system. Also found a bad part and will be returning soon to repair, yet our system is still fully operational.
Great Jog.
Thanks”
“Well scheduled, prompt, and courteous in all interactions with all of the Kliemann Bros. staff. Tami, the installers, and the support staff in the office all did a great job!”
– Matt B.
“We noticed some concerning noise coming from the AC unit in the home we recently moved into, and Klieman sent a representative over in a timely manner to come check in on things for us. Maria was extremely friendly and helpful, showing me what was causing the issue and how I can prevent it from happening in the future through proper maintenance and cleaning.”
– Mariko S.
“She did a great job in s timely manner. Was very professional. She is the kind of person you want out doing this job.”
– Brett B.
“Austin, is clearly a top-notch, capable specialist. We look forward to seeing him next year.
Nepier Smith”
– Nepier S.
“Maria made the entire process so easy for us! She not only fixed the problem, she also explained in terms we could understand as well as come up with future plans to prevent the issue from happening. We would love to work with her again!”
– Amanda C.
“The service tech “Austin” was great … very thorough and knowledgeable. Thank you!”
– Joyce N.
“austin was super friendly and very informative.”
– Samuel C.
“Thanks you Maria Pernell. Maria is very knowledgeable and her customer service is on point! Thank you Maria for getting my AC up and running.”
– Will V.
“Maria was very thorough and found the issue quickly. She stuck around to make sure the house was cooling properly. Very satisfied.”
– Tom S.
“Daniel called before his arrival identified himself gave me an eta. I especially liked getting the text from him with his badge/photo. He was friendly answered questions I had about my thermostat and heat settings even though he was here for the a/c side of the unit. Besides checking settings cleaning filters inspecting the unit Daniel also changed a battery in a downstairs sensor that communicates with the thermostat. When we got to the furnace room a small battery operated overhead light did not come on to provide extra light in a dark corner. I had spare batteries and Daniel immediately offered to change them. I really appreciated that extra help saving me from
climbing a footstool to do it myself. I will definitely ask for Daniel for my next maintenance call. Great customer service as well as great work.”
– Joanne B.
“I was very happy with the service that Maria provided as she installed our new “air scrubber.” The whole procedure was completed quickly and courteously. Our service on the unit on the furnace unit next door was also done in good time. I am very satisfied with the service Maria provides.
– James B.
“I was having some issues with my system. Jacqueline was able to work with me to get me scheduled in a timely manner to address my issues. Austin was prompt and efficient. Didn’t even know he was there! Would definitely use Kliemann again.”
– Dustin J.
“Showed up on time, checked various issues and solved problem very efficiently. Very nice and very professional.”
– Dave L.
“Austin was incredible. Love how we get a text with timeline, name of tech and picture.
Incredible Service!”
– Josh D.
“Austin is the BEST!!! Keep this guy, he is a true asset to your company.”
– Ryan C.
“Austin is a great technician. Prompt, polite, efficient, and took the time to explain all that was done. Very happy with my service.”
– Laura D.
“Cheyenne and her assistant, Daniel. I believe, were very professional and helpful;.”
– George D.
“Cheyenne is wonderful, along with the office staff. Every time they come out for maintenance, she does a great job.”
– Bob H.
“Marie did a very nice job here today. All areas of our inside and outside system were checked. All filters were cleaned and are still in great shape. We looked at the accuracy of the thermometer and found it to registering well within the margin of error. I asked about the air scrubber and am thinking about it right now. Marie completed all tasks in good time and answered all questions. A very good session.”
– Jim B.
“Cheyenne came out for routine maintenence on our tankless water heater. The service was very thorough. She was very polite and had clear explanations. You've got a repeat customer here!”
– Laurel B.
“Techs were thorough and made suggestions on setting our thermostat to run more optimally”
– Cynthia H.
“Maria has been servicing our heat pump for the last 5 years. She has always done a great job. That why I request her each time we have a need that requires service or maintenance. She is very professional and valuable asset to your organization.
Thanks again Maria.”
– Richard W.
“Maria is wonderful! She is so prompt and knowledgeable and friendly. We always request her when we have a problem with our furnace or heat pump or if we need maintenance.”
– Margaret D.
“Thank you Jacqueline H. You were very helpful and professional in the selection of our new service option plans and answered all of our questions, and replied back to us in a very quick manner. You made the transition easy. I wish there were more employees like you that will make a company successful. You ae the wright person for the wright position. Again many thank you's.”
– Sharon M.
“This is the 10th annual maintenance of my gas furnace performed by Kliemann Bros. Maria and her partner did a thorough job of checking over the entire furnace and cleaning the filters. I am pleased with their service, arriving on time, and the tips they gave me for to ensure the furnace continues to do its job.”
– Sheila V.
“Company recommendation from a friend proved to be a positive experience for us. Able to install and complete in two days with an excellent product and very knowledgeable, professional workmanship. Thank You”
– Ron & Janet W.
“Cheyenne came out and was able to get the heat running again. It was a simple thermostat setting but was so nice and taught me how to use my thermostat, I can now use it better then ever before!!”
– Ronnie H.
“From the beginning to the installation date, Tara had constant communication with me about my equipment and when to expect, from there Tom came out and replaced my entire heating and cooling system and my water heater in a two day time frame, the final result was AMAZING!!! I would definitely refer anyone I know to there company. Thanks again for making such a easy and stress free process.”
– Brandon T.
“Maria was wonderful. She was very knowledgeable & explained everything. Kliemmann will be our HVAC choice in the future.”
– Amgie H.
“Cheyenne was friendly and outgoing. I enjoyed meeting her. I asked her to help me on how to clean the air filters and how frequently we should clean the filters. She is a wonderful technician from Kliemann Brothers.”
– Janet T.
“This is our second system installed by Kliemann Bros and both experiences have gone smoothly. From no-pressure sales, friendly office staff and professional installers, I would recommend Kleimann Bros to anyone looking to have HVAC work done.”
– Bill H.
“Cheyenne came out after another tech for my thermostat, unlike the other tech she took the time to explain how to use the thermostat, how the system works, and where the filter was. She was kind hearted, explained everything so well. It was so nice to have such a kind person come out to save the day for us. She restored my faith with this company. I will only be requesting her from now on.”
– Shae L.
“Maria came out to do the servicing for our air conditioning units. She arrived slightly ahead of schedule, was very friendly and professional, and got everything taken care of as expected. She shared findings, arranged for a quote to be sent for some additional service, and overall did a great job! Thank you!”
– Shari O.
“Cheyenne came to do a routine service on our heat pump and found an issue. She was extremely solution-oriented, detailed, and knowledgeable. She worked hard to find a fix the issue, was understanding, and provided great customer service! I couldn’t recommend Cheyenne more.”
– Brigette P.
“Installation team was professional, informative, friendly, and neat.”
– Albert E.
“We've used Kliemann Bros. several times for service and maintenance. They are a great company. Today, our service specialist, Austin Welch, was super. He was very thorough, very polite and a pleasure to work with. Great company, great employees, great service.”
– Dave J.
“Highly recommend Kliemann Brothers. Specialist Maria is fantastic. Very knowledgeable, always kind and courteous. Thank you!”
– Janet H.
“Friendly, timely and no upsales. One of few providers who was able to meet our needs and price with a Mitsubishi. Kliemann is hands down the best HVAC”
– Brian P.
“This is second time Cheyenne has been the tech sent to do work for us. She is articulate, knowledgeable, thorough and businesslike. And, she knows her stuff! She represents Kliemann Brothers well.”
– Pat S.
“Maria is great. She is knowledgeable and was able to troubleshoot our issue efficiently.”
– Eric N.
“Maria looked at our misbehaving thermostat and realized the problem was elsewhere, in our condensate pump. I appreciate looking at the whole system to understand the behavior and for the fix of the pinched line. Overall a good visit with a positive outcome”
– Rob H.
“Maria has been our maintenance technician for at least three years or more. We love her work ethic, troubleshooting skill, and trustworthiness. She never leaves a mess after being in the attic and closes the attic access when finished. Today she brought Daniel with her who appears to exhibit similar attributes.”
– David B.
“It’s always nice to have a service visit with Maria. She lets me know when she plans to arrive at my home, she is professional and friendly, and informs me if there are any issues with my heat pump system. Today, she was accompanied by a new employee (Daniel), who seems to be just as professional and competent as Maria. I look forward to my next visit with Maria or Daniel. Thank you!”
– CJ I.
“The crew were very proper and kept everything clean in installing a new furnace and heat pump. Clean up was very good”
– Richard W.
“Cheyenne and Burdell were excellent! My 1 year old furnace (that was installed by another company that I will not mention) was not working properly. I called Kliemann Brothers for help. They sent Cheyenne & Burdell to the rescue! They were both absolutely wonderful & had me up and running in no time!
Thanks again for your quick and knowledgeable work! Kliemann Brothers will forever have my business!
Dainie”
– Dainie M.
“Austin did a great job accounting for and addressing the specific concerns I had regarding my system, and completing those along with the routine maintenance in a timely fashion. Great to work with!”
– Logan H.
“Overall, we were very satisfied with the work done by KB employees. All of the technicians that performed work as part of our AC install were helpful, professional and knowledgeable. They explained the work involved and always asked us for our preference when choices needed to be made. We appreciated the level of communication they exhibited. One thing we were not made aware of ahead of time was that there would be more noise coming from the main cold air return in our family room as a result of the AC equipment install. Not sure if the technicians were familiar with this kind of thing possibly happening, but it was surprise to us. We would suggest letting clients know this and any other potential impacts during the sales process. Overall, we could not have been more pleased with the quality and professionalism of KB employees. We would highly recommend your company for this type of work.”
– Kurt R.
“We had our first semi annual service since moving in last summer. Thomas did a thorough job, explained everything and answered a couple of my quesitons. We are very satisfied with the service.”
– Tony V.
“Austin was amazing in helping me set up my thermostat for wireless control. I'm grateful that his was a return visit and look forward to seeing him again to replace a part on my heat pump. He's very thorough in his explanations of my questions and I now have a better understanding of my system having changed from furnace/air conditioner to furnace/heat pump. Kudos!”
– Linda S.
“From beginning to end my experience was excellent. Everyone was helpful, curteous and professional. I would recommend them to everyone.”
– Carol O.
“Great service. Tech's on time. Company kept us updated on steps to get heater installed. They dealt with permits, etc., so that it was a hassle free experience. Would recommend.”
– Bradley H.
“Always great service. Tech Austin is the best – always courteous and professional. Pleasure to do business with.”
– Susan D.
“Thank you for sending Austin to do my yearly maintenance. This is the most complete and
comprehensive service I have experienced. He was polite, friendly and very competent with
the job he was doing. His work ethics showed as he did his job. I am very satisfied.”
– Rita D.
“Everyone who I talked with or saw was so helpful. They followed up when I called and was not sure if I was doing things correctly. Thank you all”
– Sharon O.
“I would like to have Cheyenne do our servicing from now on. She is great! She helped us get online with our thermostat also helped me so that I could get Wifi she really knows what she’s doing she’s just very conscientious, we’ve had her before and we want to have her again always.”
– Susan N.
“Exceptional service from planning and design to complete installation of our new heating and air conditioning system. Outstanding work ethic by all service representatives. We’ll definitely receive Kliemann Brothers to our family, friends and neighbors.”
– Nancy H.
“We had a new Trane Variable Speed gas furnace installed. Nathan, Brian, and Jason did an outstanding job to make the system work to our satisfaction. Their customer service was outstanding. We appreciated the efficiency with which the job was handled. But above all we appreciated the friendly and positive attitude.”
– Hans M.
“Cheyenne was so professional, thorough & courteous. She made sure we had all Our questions answered and taught us a few things at the same time. 5 Star service, thank you!”
– Melinda A.
“On the afternoon of New Year’s Eve our house started getting colder and we discovered the thermostat screen was blank. We called and Thomas came out. We were so pleased with the service he provided. We called at 2p and by 4:15p he had replaced the faulty thermostat. So so thankful for his great service and explanations of the process along the way. It was going to be very cold that night-so happy to have such a quick response.”
– Richard L.
“Technician arrived early. Analyzed the problem, spent plenty of time to get it right. Problem was fixed.”
– Dennis W.
“Kliemann Bros. performed our full-house HVAC and gas line installation in 2018 and their customer service is more than outstanding. In 2021, they helped us with our Air Conditioning selection and installation. Every staff member is helpful, considerate of our time and property and they are eager to answer any questions we have to make sure the job is done to our satisfaction. I could list every staff member individually, but everyone we have worked with is truly incredible. We could not be happier and will be life-long customers!!”
– Lindsay M.
“Kleiman Bros is beyond professional, timely and true to their word. I used them twice within 30 days for my primary home and my rental. They will be my “go to” for future projects.”
– Debbie D.
“Austin was great in cleaning our mini split system and also servicing our water heating unit. He was positive – gracious – and a pleasure to have in our home. He was very conscientious about making us feel comfortable with his presence and work project. He reported back to us and showed us photos that detailed the results of his cleaning process. He also graciously listened to and documented an installation issue that needed to be resolved. We hope that Austin will come for our next service appointment.”
– Andy F.
“Heard a weird noise coming from our heater and realized it wasn’t good. Blower on heater went out. Called Kliemann and they came out the same day. When they told us it was the blower and they were ordering the part, we panicked because it was winter and cold outside. The blower motor was being shipped but they left us a space heater for us to stay warm. A week later, we had heat. Thanks Kliemann Brothers. Technician was TERRIFIC.”
– Alice D.
“I am very pleased with the installation of our heat pump. Your employees were pleasant, courteous, and very efficient. I am thankful for the excellent service they provided. I will not hesitate to recommend your company to friends and family.”
– Gloria T.
“Competent and timely service
Friendly and courteous tech”
– Dixie S.
“We contacted Kliemann brothers about an air purification system since they were the company that had installed the furnace in our new home. From the first call to the installation the office staff and installation technicians have us exceptional service. We thought it would take weeks before they would be able to get the unit and install it but it only took days. Thank you to each one at Kliemann Brothers who was involved with the purchase and installation!!”
– Robert L.
“We always ask for Austin because he is very experienced and very knowledgable. In addition, and this is very important, he is very personable, and it is always a pleasure to have him come to our house.”
– Hans M.
“First time service.
Called on Sunday with no heat. Thomas came out, reviewed whole system and replaced thermostat. Everything is perfect now. Thank you.”
– Diane W.
“Timely arrival as well as thorough installation. Paper work left indicates to call for a check up in the spring. Very much appreciated.”
– Marsha L.
“Top notch service from start to finish. Very helpful employees. Good work. Helped with financing. Great job!”
– Sandra K.
“Austin does a fantastic job. Very through and explains what he is doing. What a great asset to your company.”
– Michael R.
“Great service as always. The repair was done quickly and efficiently. Positive and pleasant interaction with office and technician. Thank you !!”
– Karen L.
“After several calls regarding the problems we were having with our thermostat temperature and our heat pump staying on either propane or electric, it was finally determined that a new thermostat was needed. The technician was very professional and knowledgeable. He answered all my questions and explained the operation and how to program it.”
– John D.
“Our first experience with KB was when we first met with Stephanie R. She immediately got my husband on board by answering all his questions about a heat pump. She was incredibly kind and friendly and knew so much about what we wanted. After meeting with her, we decided right then and there to go with KB. It took a bit to get an install date because of the global shortages due to the pandemic, but Stephanie kept in touch and that meant a lot. Shawn and Owen were our technicians/installers. They were very respectful of our house and informed us of all that they were doing. It was quite the project. Dave and his helper were our electricians and did a wonderful job of doing all things electrical. My husband and I couldn't be more pleased with KB, Stephanie, Shawn and Owen and of course, Dave and his helper. They all made us feel like family! I highly recommend Kliemann Brothers for any type of heat, cooling or electrical work you may need and/or want. They really are wonderful!! Thanks, KB and everyone, for everything!!!”
– Tracy S.
“Cheyenne is amazing ! She has once again helped us out We just can’t say enough good things about her. She’s a wonderful caring person who we appreciate so much.”
– Cathy B.
“Kliemann Brother"s installers and electricians were very polite, professional, and easy to work with on ideas. Everyone in the company whether it was the person first receiving calls to the appointment and permitting were extremely helpful and considerate. I am so impressed with this company that I would not use anyone else. Fantastic experience! Thank you all!”
– Karen E H.
“I had a great experience with Cheyenne. She was able to diagnose the faulty zone controller. Although she did not have the part, she was able to come back a few days later on a Saturday to fix it. I found out she signed up to provide service on a Saturday even when her main office was closed. Now that is service and compassion for your clients!”
– Lemuel S.
“Thanks for the HVAC outdoor unit repair. My wife does not like being cold, therefore having the heat system down for a few days is frustrating for her. KB made the repairs in a timely efficient manner and kept the interior chill to a minimum.”
– Michael G.
“Cheyenne provided me with excellent service from start to finish. Before arriving, she called a day in advance to confirm the time of service and then on the next day, she called me 40 before arrival. The communication was much appreciated! On the day of service, she was extremely friendly and knowledgeable. Our furnace & thermostat have been offline for several days and she immediately started troubleshooting and determined the issue within a few minutes. She discovered that there was an issue with one of the wires and fixed it right away. The next thing you know, we had heat again! After that, she gave me some advice & tips on how to better distribute the heat throughout the entire house since she noticed that the first floor was extremely colder than the rest of the house. Absolutely incredible service and I could not ask for a better experience. Thank you, Cheyenne!”
– Andrew L.
“Steve the service technician is an absolute Prince. Clean Timely courteous efficient and genuinely a pleasure to have come to the home.
I could not ask for a better experience.”
– Lyle N.
“Maria was very efficient with our new install. The coordination with Jacqueline was well done”
– Tom S.
“Friendly, Great Service, Absolutely worth every penny!”
– Laura C.
“The entire process was excellent from start to finish. The initial estimate process was terrific; the follow-up was timely and concise. The finished product was efficient and attractive. And we didn't feel like we were paying for somebodies TV commercials. Highly recommended.”
– Tim H.
“We actually had 2 Mitsubishi mini split heat pumps installed. The installers know their stuff and do good work. Our project has been going on for a long time and is done in stages. They have been quite patient. The last phase involved moving and anchoring the outdoor unit for the upstairs heat pump and doing the trim work and installation of the indoor unit of the downstairs heat pump. They also kindly moved a thermostat for the gas furnace that was installed, by Kliemann Bros, about 30 years ago.”
– Dallas H.
“Tami Scheidt, Consultant for Kliemann Brothers provided me with excellent service from start to finish. A TRANE Heat Pump & Air Conditioner unit; Air Scrubber with advanced OZONE Free Whole House Air Purification system; Trane Clean Effect Whole House Air Cleaner 99.98% efficient. The installation was professionally orchestrated from start to finish, including clean-up, by Josh & Fredie (J. Fredericks). The installation was completed to perfection. ~ Thank you for your dedicated service ~ Arturo”
– Arturo C.
“Austin was our service tech. He was friendly, professional and when finished, made sure we knew how to operate our thermostat, which we had not changed out after having the heat pump installed. He also wanted to make sure I knew that if I had any issues with either the furnace or the heat pump to call, anytime, even after hours. Nice to be reminded of that. Over all- so glad you are my go to for heating, etc.”
– Mary Lou H.
“After countless unsuccessful & stressful attempts to source an electrician to hook up our new hot tub, finding Kliemann Brothers was a real breath of fresh air. From first contact through quoting, scheduling, completing, permitting, and following up after the work was complete, everything about working with them was easy, professional, and gave us total peace of mind. They went above and beyond to ensure our needs were met, including staying late to finish the job in one day so it would be done in time for our anniversary. During a challenging chapter in all our lives where many other service providers I’ve worked with are using the pandemic as an excuse for lowering expectations, the KB team rose above to come to our rescue. I can’t recommend you strongly enough – you’ve won a customer for life in us!”
– Brendan W.
“Thomas came out to repair our furnace which would not start up after being dormant all summer. Thomas called before he arrived at the appointed time. Thomas was on time, friendly and professional. He quickly diagnosed and fixed the problem. Thomas also made sure that the furnace operated properly and made sure we understood how the thermostat worked. I can recommend Kliemann Brothers and Thomas for taking care of our heating needs at a fair, predetermined cost. Ron J”
– Ronald J.
“The tech was friendly, courteous and thorough. Answered questions and explained things to us.”
– Diana H.
“Thomas came out and was very nice and courteous. I would use kliemann brothers again.”
– Sonny T.
“Many thanks to Thomas, who was so patient in leading me through the operation of our system and making appropriate recommendations.”
– Michael S.
“Such great service at a reasonable price. Our Technician explained the process and was full of great advise for maintaining our systems.”
– Justin L.
“Cheyenne checked out the system and found the motor was burned out. She contacted a person, set up an appointment to get a new system. I really appreciate her help. Thank you!”
– Dr Pam S.
“Part needed replacement but warehouse sent the wrong one. Will need to come back. But they they were very courteous. Wore masks. E-mail, text, and phone confirmations regarding appointment. They make sure you understand what is going on.”
– Craig W.
“Maria provided us with excellent and professional service. We’ve been doing business with Klienmann Bros for almost 10 years. It has always been a pleasure doing business with this excellent, honest and professional company with their knowledgeable service staff. I am going to highly recommend them to friends and neighbors!!”
– Bonnie K.
“Cheyenne is a prompt, highly informative service technician who checked out our aging system. She made repairs and provided a strong sense of commitment to us as customers. Three cheers for Kliemann Brothers Heating and Air Conditioning!”
– Nancy H.
“Steve is fantastic. Super polite. Smart. A joy to work with. I’ll definitely use you guys again because of him.”
– Steve C.
“We reached out to KB to service a very old AC unit in need of attention. KB did a great job of communicating arrival times both via txts and calls. Maria and assistant were knowledgeable, kindly explained our system without making us feel like an idiot and were focused on solving our problem rather than soaking us for a buck. They helped resolve our issue with a little ingenuity rather than replacing the whole aged unit which would be difficult and very costly during Covid.”
– Jeff F.
“Thomas was knowledgeable, efficient, and respectful.
He spent enough time to do a thorough assessment of the issues at hand and answered all my questions patiently.
Thank you, Thomas.”
– Nargis M.
“Steve was our Technician – he was on-time, and very professional. He fully explained each step he was performing, offered pricing options, and performed the work flawlessly. When complete, he checked out the system – every facet of it inside and outside our home. Definitely a five star experience. Kudo's to Steve and Klienmann Brothers!”
– Dave V.
“Maria, came out to repair a leak in our A/C line, replace a pump in our mini-split, and replace a defective thermostat. She notified us with her arrival time, arrived promptly and got to work. She repaired and replaced everything efficiently, had to run and get a new part, cleaned up well in every area she worked in and then showed us everything , explained how to maintain to avoid future issues. We were very impressed with her work and service. We would highly recommend Maria and Kliemann Brothers.”
– Andrea V.
“Kliemann came out to install our heat pump. They scheduled us for 6 weeks out and ended up being able to fit us in a couple weeks early. Their guys are incredibly knowledgeable and experienced. They were also comfortable wearing masks when we asked as we have young children. Our house stays incredibly cool and they did a fantastic job and we couldn't be happier. They previously installed all new ducting for our furnace and when the inspector came out to measure for air loss, we were at the levels of new construction despite our house being over 100 years old. From a pricing perspective, they are reasonable in comparison to some of their competitors. They provided options, but weren't pushy and I never felt like I was being sold something that we didn't need. Overall, we couldn't be happier and recommend Kliemann for all things HVAC related.”
– Summer M.
“I purchased a Traine heat pump system from Kliemann bros in 2014. I have had service done in 2019 and again today in 2021. The install and both services were done very professionally.
My technician today was Thomas Lyons. He was quick, courteous and thorough. Thomas continued the tradition of excellent service Kliemann bros always provided for me.”
– Mike M.
“Great professional service from the beginning to the end! Had to replace our heating/air conditioning system in our Clubhouse/office area, and did so with an energy efficient heat pump. We were also shown how to use the system and other ideas of what we can add onto it.”
– Pasafino Apartments ~.
“Stephanie R. was our consultant and she was absolutely wonderful. We are so grateful that she was so knowledgeable about what we wanted and gave us several options to choose from. She answered every question my husband had and even though I had a couple more companies coming to give an estimate, we decided to go with Kliemann Brothers. We love their customer focus and making us feel like family. I highly recommend Kliemann Brothers and I highly suggest Stephanie R.”
– Tracy S.
“Thankful they called me to let me know that he may be later than the scheduled window of time. Austin did a great job! It’s worth being on the maintenance program!”
– Frank R.
“Cheyenne was very knowledgeable and very helpful in explaining my service issue and options. I hope she is available if we have another service call!”
– Rick T.
“Excellent communications and service. Salesman, Installers, and Electrician were all first rate and efficient. Couldn't be happier!”
– Don B.
“Able to repair heat pump in a timely manner during a busy time for repairs. Good communication and arrived when expected.”
– Scott M.
“Kris the technician did a great job & was good to answer questions & explain the process. David did the electrical work & very personable & informative as well. Special mention to new hire helper Jim, hard worker & very impressed with positive attitude. Install was just as heat wave hit!! Perfect timing!!! Thanks to all at Kliemann Bros., we appreciate you all, especially in this unprecedented heat wave.”
– Phyllis S.
“Austin did a great job and very professional”
– Benny C.
“Cheyenne was very professional. She diagnosed the problem quickly, and then fixed it! I will set up an appointment for August to have her check out the system for winter”
– Dr Pam S.
“In the middle of our recent heat wave our Air conditioner would not start. We contacted Klienman since they were the ones who installed it 15 years ago. This contact was around 9 pm. Within 10 minutes we were called by the repairman. He arrived at our house about 30 minutes later. diagnosed the problem and fixed it within minutes. He was very knowledgeable, efficient and personable. A very pleasant timely response, which is very rare in today's world. When it comes time to replace that air conditioner I will definitely consider Klienman again.”
– Darrayl C.
“You guys ROCK and thank you, Cheyenne for fixing our air conditioning!”
– Terri T.
“Very pleased with your technician, Maria Pernell. She was very professional and pleasant. I've been with Kliemann Brothers for 18 years and highly recommend them to my friends and neighbors.”
– Dolores E.
“Thomas was very professional with keen insight and expertise. He quickly diagnosed the problem and we were back up and running before the house got hot. Thanks”
– Michael K.
“Austin was very efficient, thorough and helpful. He is personable and explains all phases of his work. We always ask for him. He does excellent work as always.”
– Kristine T.
“The tech was very professional and informative. I had a few questions about the furnace and heat pump. He was able to answer.”
– Richard W.
“Maria is a great maintenance technician. By having her as our regular maintenance tech, we don't have to show her around; she knows where everything is and what the current system aging "watch" items are. She doesn't leave a mess, and ensures that all systems are set to factory and homeowner specifications before she leaves. She is trustworthy and does not need close supervision by either her employer, or by the homeowner. She also calls and texts when she is within an hour of arrival, so that we can arrange for access to the property and systems.”
– David B.
“Professional in every way. Keep this guy”
– Richard M.
“Thank you for the maintenance service today. Maria was on time, efficient and friendly. We are going to request her for our next maintenance!”
– Margaret S.
“Very friendly customer service and staff. Service is great”
– Lana G.
“Thomas did a thorough inspection of our furnace and A/C. He was courteous and took the time to give me detailed answers to all of my questions. It reassures me that Kliemann Brothers has pros like Thomas on staff.”
– Michel W.
“Steve was professional and knowledgeable. Excellent customer service. Thank you.”
– Cathleen R.
“We've been with KB for over a decade and are pleased with products and services. We are comfortable with KB's advice and in particular, Service Person Maria. We always request her for her pleasant, professional, knowledgeable attitude and trust her judgment. She's an asset to KB and is the reason we stay. Thank You.”
– Laurence & Roxann R.
“The past two days, Chris and Bryan were totally courteous while installing my new gas furnace and heat pump. It was interesting watching the process and they were great in answering any questions I had. Kliemann Brothers have been meeting my heating needs for over 20 years and I can't recommend them enough.”
– Linda S.
“I appreciate the friendly and thoughtful individuals who helped me select my replacement gas furnace and the installation process. Stephanie was helpful, communicative, and answered my questions. KB was able to install a new furnace in a matter of days to provide my family heat for the cool evenings. I am so thankful for their quick response to our needs. Also, their follow up was appreciated.
When I had an issue with my gas fireplace not working after my furnace was replaced, they sent someone out the same day to assess the situation. I want to thank Nathan for his quick assist on this issue. I am very satisfied for a job well done.I would recommend Kliemann Brothers to my friends and family.
Janine”
– Janine M.
“Working with our salesman Tyler and all front office staff was a great experience. Communication and follow through was spot on. New water heater installed and works great, they even handled coordinating with the city for inspection. I would definitely consider working with the team at Kliemann again. Thank you”
– Karl W.
“Prompt service, reasonable price, nice tech..thank you”
– Scott M.
“Excellent service and friendliness.
Extremely knowledgeable.”
– Amber G.
“Cheyenne was very helpful in correcting our heating issue with our new furnace & heat pump. She was able to identify the problem, make corrections and provide information and instruction on optimizing the performance of our unit.”
– Cynthia H.
“All satisfied with the service. However this last visit was quoted 5 different costs for my maintenance.”
– Jan B.
“Phenomenal as always and thank you, Maria for taking care of us!”
– Terri T.
“Team did a great job with installation. So far so good, have nice heat this morning. The test comes when I need the A/C later this year.”
– Dennis W.
“Maria, is a excellent tech that I will highly recommend to my friends…great job!”
– Johnnie B.
“Maria was great she showed up on time got everything done it was a great experience”
– Lisa N.
“Our heat pump was not working, so I requested service. Austin Welch, let me know when he would arrive, he was in time. He went through the entire system and was able to get it going. Austin was extremely polite and fantastic at explaining what he was doing, and let me know to call if there was any problem after he left. I would HIGHLY recommend him as a service technician to anybody! Thanks again Austin and Kliemann Brothers for great service!”
– Shawn S.
“Service was excellent all around. Thank you, Steve.”
– Eric A.
“Cheyenne is the most thorough, professional and knowledgeable technician that has serviced my system over the last 12 years. Thanks for a job well done!”
– Michael K.
“Austin is very thorough and personable. We have used Kliemann for many, many years and they are very professional. Whenever we have an issue, we just pick up the phone and call.”
– John D.
“We received prompt service when our furnace stopped working. The diagnosis & options available for replacement were done the same day. Installation occurred the next day. Appreciate the quality of service and professional personnel.”
– Cynthia H.
“This spring, after a major snow event, we noticed that our heat pump was not working, and our backup heating was not able to keep up with the cold. Tyler came out the same day, and helped us design a new heating system. Kris and his crew worked tirelessly to get our system up and running. Our home is nice and cozy once again!”
– Robert W.
“Easy to work with, on time, professional installation. With a furnace and heat pump installation, the quality of installation is more important than the equipment itself and our installers did an excellent job. Very clean with no call backs.”
– Aaron W.
“Maria was amazing! Super knowledgeable & professional with great customer service✔️”
– Vicki B.
“Great job guys! Tech was very knowledgeable and courteous to us”
– Steve F.
“Always professional service and friendly technicians. Had an interesting problem with a mini split setup that no one had seen before. Advanced diagnostics found the cause of the issue, and the techs were able to explain it clearly, figure out a path forward, and put it all back together. Super happy to use these guys when I need anything in the HVAC system worked on.”
– Cameron E.
“Always great service. The techs and office staff are friendly and professional. I feel I get great value from the Kliemann Brothers’ products and services.”
– CJ I.
“Heat pump install went as promised. Very satisfied and the installers were professional and friendly.”
– Dale K.
“Very impressed with Cheyanne's depth and level of knowledge. She displayed a great LEVEL of knowledge as she performed the task while her DEPTH of knowledge became very clear as she answered my questions with great details. Very professional and pleasant. You have yourself a priceless commodity”
– Pamela W.
“all appointments were on time, professional and experienced crew, pleasure to work with, will recomend to others.”
– steve w.
“Tech was on time & friendly. He was very informative & didn't mind us asking questions. He was able to diagnose the problem & fix it rather quickly. The cost was very affordable for an emergency call! I would (& have) recommend Kliemann Brothers anytime!”
– Tammi R.
“We had Kliemann Brothers install a Mitsubishi ductless mini-split in our family cabin. With only baseboard and a propane fireplace, this was an incredible upgrade. The install technicians, as well as the electrician, showed up on time and ready to get to work. They took great care in protecting our property and cleaned up thoroughly when completed. Despite the fact that they had a 2 hr drive home ahead of them, not once did they cut a corner or not take the time to answer questions I had. Alex, Alex & Dave were top notch installers and some of the best people I've ever hired. With the addition of the Air Scrubber, to ensure the healthiest air and surfaces possible, we know we have the most comfortable, efficient and safe system on the market. THANK YOU Kliemann Bros for continuing to be the best HVAC Company in Western Washington!!!”
– Mike F.
“I cannot speak more highly of the professional & prompt service we have received each time we use this company. Thank you for your integrity”
– Lauren R.
“This is a great company to have on your team. I saw that my tankless water heater was dripping water. Should I try tightening it myself or leave it alone. Decided to error on the side of caution as I didn't know what I was toughing. Kliemann Brothers came to my house and had it fixed in a flash.
Love the service. Thanks Guys”
– Roberta R.
“The young man who performed my service was professional, knowledgeable, friendly and efficient. He was able to assess the situation and take care of everything in a reasonable amount of time. His customer service was impeccable. I wish there were more like him! I will always request him.”
– Paulette P.
“Cheyenne was great and very knowledgeable.
Thank you Cheyenne for all of your help!”
– robert s.
“I had Kliemann out to maintain my gas furnace, heat pump and tankless water heater. Things went great this morning and the representative was a fantastic young lady. She was thorough and I hope to see her again.”
– Roberta R.
“Kliemann Bros technician, Tong, spent time troubleshooting and correcting a problem with my furnace cycling at odd intervals that he indicated was not a common short-cycle situation and, due to its intermittent nature, difficult to isolate. As a retired aerospace test engineer, I know well the difficulties of isolating intermittent problems. Nevertheless, the gentleman spent the necessary time to fully fault isolate the anomaly, correcting several other discrepancies along the way and the system now works very well. His knowledge and dedication to resolving the issue truly impressed me. Additionally, the assistance provided by all the office staff at Kielmann Bros is exceptional, bar none. They are extremely helpful and courteous. I can honestly say that they set the bar very high for others in their field.”
– Dave M.
“Super happy with the install of our air scrubber and new hot water tank. Our tech was very thorough and knowledgeable during the walk thru and even answered questions for us on other items about our system. Not our first time using Kliemanns and not our last.”
– Ashley C.
“I've had Kliemann Bros service my gas furnace and my air conditioner for the past 17 years. I'm very pleased with their service and professionalism. Today, Jeremy was my technician and I will request him again for maintenance on my furnace and air conditioner. He spent time going over what he did today and answered my questions.”
– Dolores E.
“Guys were on time, worked worked very well, kept us informed, explained the new system. Happy with the new furnace. Have been with Kliemann for many years and have always been highly satisfied.”
– Ted A.
“Our furnance broke down over the weekend and we were freezing cold at home! Our repair guy Thomas did such an amazing job fixing the problem while communicating with us every step of the way. Also I very much appreciated how well he maintained all the covid safety precautions. We have a little one with an autoimmune disease so as you would imagined we were nervous with the situation. We are so thankful to have the heat back and would definitely use this service again!”
– T T.
“Our heat pump has operated flawlessly for around 9 years. Recently it required repairs, resulting in several visits. Kliemann Brothers has been very responsive, persistent and extremely professional with us in resolving the issue.
The folks at Kliemann always welcome my call in a friendly way and get right on my need.
I recommend Kliemann for any furnace need.”
– John P.
“Consistently great service from skilled professionals. We have used Kliemann Bros for furnace/water heater maintenance for years. Thank you!”
– Jeff T.
“Top notch all the way. Austin spent time checking out my problem, and he finally found out the problem. Great customer service and knowledge(which I highly value). He took the time to explain the problem and the fix. Will set up appointment by end of day to repair.
Thanks for the good service!!!”
– Carolyn K.
“Nate and the guys were great! Very informative and sure footed. The installation process was quick, clean, and friendly. I will be using their services on future remodels.”
– Ken C.
“Great service. I had to reschedule twice due to other issues & they were so accommodating & easy to work with. The installation consisted of me letting them in, showing them where the equipment was & they did the rest. Professional, well trained, explained everything. Would use again & recommend to friends & family.”
– Kelly I.
“They do a fine job at a reasonable cost. They must have high turnover for they send someone new each year. Also, he said my invoice would be emailed to me. I have not received it yet.”
– Bob G.
“Our furnace was serviced for annual check & maintenance
Today. As usual outstanding
All the way around: knowledge, information and
Awesome people skills!! Thanks!”
– Cheryl S.
“I won’t do business anywhere else. On time always and great service!”
– Linda I.
“Michael came out after work on a Friday to help connect my Nexia thermostat with a WIFI extender boosting signals to connect to server on my system, (without the WIFI extender it would work intermittently, every time we thought the problems was solved then WIFI signals fades again). He also help register my thermostat with Nexia for future needs. Michael is a great asset to your organization. GREAT JOB!! Jim”
– Jim E.
“Steve was on time and answered all of my questions. Very knowledgeable and thorough, thank you!”
– Trina M.
“The kliemann bro’s. Crew installed my equipment on time and were knowledgeable about the equipment they installed. They explained how to use the equipment in a professional manner and left no mess behind. I’m very happy and would recommend using kliemann bro’s for all my house projects. Thank you guys Ernie”
– Ernie G.
“Austin gave beat customer service and was very professional. A clear asset to any company”
– John & Alice S.
“Called and was able to get appointment for same day. Technician was able to complete maintenance service In about 50 minutes. Gas furnace is 20+ years old, so I was pleased to hear it was running fine and wouldn't need replacement for another 5-7 years.”
– Samuel D.
“aria came out to do our annual heat pump and furnace maintenance. As always she was prompt, friendly and professional. I especially appreciated her consideration in these crazy COVID times. She wore a mask and gloves and we practiced social distancing. At the end of the service appointment, she made sure to wipe down her tablet before letting me sign. Maria has been coming for service appointments to our house for several years now. She is always very diligent and most importantly knows her stuff. She answers any questions and is a wealth of information. Thank you, Maria.”
– Carola B.
“I had a question regarding smoke smell in my home due to our local wild fires. The service put me through your service person on call, Maria. She was prompt to return the call and walked me through hopefully solving my problem. This is a stressful time for our area. My husband is disabled and health is compromised. I appreciate her patience and expertise. She is truly an asset to your company.”
– Shannon D.
“Maria provide exemplary service. She called an hour ahead of the appointment window to let us know when she would arrive and then arrived on time. She listened to our questions and provided thoughtful answers. She was knowledgeable, courteous and very professional throughout the appointment including her handling of the Covid precautions. We could not have been more satisfied with her visit and the service from Kliemann Bros from the time of our first phone call. AND, with a further tip of the hat to Kliemann Bros….you guys called the contractor (Bob Steffes/Built Right Homes) who did our remodel nine years ago to let him know of the appointment today and he then called us to make sure everything was alright!!! WOW !!!! Kudos to both Kliemann and Bob!!! Alan Calkins and Sharon Lamme”
– alan c.
“Sometimes when you expect quality it’s easy to over-look exceptionalism. Maria took the time to quietly and with great professionalism explain to me what she was doing and gave me tips on how to help keep my AC unit running at a maximum level between maintenance visits. She showed me an easier way to maintain my washable filter. I felt like I was being assisted by a friend. I hope I will be able to have her for my service rep for the next tune up.
Sheila M”
– Sheila M.
“Great service. Super fast & friendly.”
– Chris D.
“Ive used this company twice and both times have been awesome. The technicians know what they are doing and take the time to explain their findings. My system has been running wonderful ever since Ive been using Kliemann Bros. Co.”
– Sarah M.
“Maria comes out every year and does annual maintenance. My furnace is tip top and runs great. Shows virtually no problems. Maria does a great job while she is here. I would recommend Kliemann Bros. to anyone.”
– Lera P.
“Our AC/heat pump expired in mid-June and we needed to replace it ASAP. We were able to get a new one up and running quickly and perfectly right away! The installers did a wonderful job and it was fixed fast! Thank you, Kliemann Brothers! We have been loyal customers for 20 years and wouldn’t even think about calling someone else!”
– Lori K.
“Very friendly and professional as well as being able to make an appointment that day to have the repairs done.”
– Scott V.
“Austin was fantastic. He was very thorough and explained everything. Very efficient. We get very taken care of! True professional.”
– Lindsay F.
“As usual, Kliemann Bros did a fantastic job. Their staff is always courteous, knowledgeable, and respectful of our home. They arrive when they say they will and do excellent work. We will continue to use them for all of our heating/cooling needs.”
– Linda O.
“Excellent everything from first phone call to final debriefing.”
– Doug L.
“The appointment wait was very short. The technician called within the time allotted to the window. He explained the problem very well and our heat pump is back up and running.”
– Patricia H.
“Work and all Employees doing the replacement/Installation of new furnace/heat pump courteous, neat, qualified, and pleasant. Very impressive work ethics! Also, very nice to my Dog, Stella?”
– Marcua H.
“The other techs are good but Austin Welch is outstanding.
Austin is: very knowledgable, helpful and nice about.
He always does a through job & really knows the furnace & heat pump systems.
Clearly explains any questions that I ask him about the systems.”
– Leo K.
“she is a very helpful and great/happy customer services.
we have her service our gas furnace today 1/23/2020.”
– Tina L.
“Your service technician went the extra mile to diagnose the problem and offered alternatives”
– Steve M.
“Outstanding. Very polite and knowledgeable. Explained the problems and the fix. Very professional”
– Thomt w.
“During the recent cold snap (jan 2020) my furnace control when completely blank. I searched for a problem with it and even considered buying a new one from a big box store. Luckily I called Klieman Bros first and got to talk to Dollie. She told me to go check the moisture puck (the what!?). She was exactly right. It was wet from a minor leak in the exhaust vent. She told me how to dry the moisture puck ("don't overheat it!") and reset the system, all while on the phone with me. I really appreciated the help. Don't ever let her go!”
– James H.
“Kliemann Brothers has service our heat pump for over 7 years. Always Great service arriving on time or earlier, explaining what they were doing, and even showed me what I could do to help ensure a long and trouble free operation of my heat pump. Would recommend them for any HVAC job from complete install to replacement.”
– Larry H.
“Everyone with kliemann bros was polite, efficient and great to work with. Service techs keep me informed as they proceeded with installation. Left my garage cleaner than when the got there. Highly recommend”
– Mary B.
“The electrician Aaron and his apprentice have worked on a number of my jobs. I have never had to ask him to come back to fix any of his work. He is fast, clean and very professional. A great electrician, I would recommend him to anyone.”
– Casey W.
“Kliemann Brothers did an excellent job installing my new furnace. I would highly recommend them!”
– Zach L.
“All of Kliemann’s staff is always very knowledgeable and professional. Stephanie works hard to adapt to the homeowners needs and budget requirements. I feel like my equipment gets a doctor-like check up every year. It was the best purchase we have ever made.”
– Victoria S.
“Stephanie came to our home for an inspection for an upgrade. We were running late to get home to meet with her, very late, and she was very understanding of our situation. She was very professional and knew all the answers to our questions. I have already recommended her to our friends should they ever need anything. Thank you Steph! ~gary”
– Gary P.
“The technician who visited Our Home did a great job and was very knowledgeable he also had excellent people skills
thank you so much and have a Merry Christmas!”
– ART B.
“Austin was quick in identifying the issue, checked the rest of the equipment on the heat pump to verify it was working order … explained what was happening and made it clear to understand? Helpful and thoughtful are two words I would use to describe his demeanor and customer service. Thanks for getting us back in working order?”
– Greg F.
“My thermostat was not responding to commands. I contacted my sales rep Nate Fine, who referred my problem to the service department. Within the hour Nathan from service contacted me, and we was at the house within a couple hours. He not only resolved the problem with the thermostat, but he also set up my phone to run the Nexia app with the thermostat. Thank you to both Nate and Nathan for taking care of my needs.”
– Scott M.
“Austin did an exceptional job in performing the maintenance of our HVAC. He was very professional and explained everything he would be checking and asked if I had any questions. He also went over what our maintenance agreement included and to remind me to always call if I had any questions regarding my HVAC. Austin demonstrates an excellent representation of Kliemann Bros Heating & Air Conditioning! Thank you Austin!”
– Wendy L.
“Nathan helped us get running over the phone, then worked us into his schedule very quickly. He was considerate and expeditious, and explained the problem well.”
– Richard F.
“The install crew was professional, friendly and left everything clean. They took time to explain everything. Great customer service.”
– Lisa H.
“My service gentleman was excellent and extremely polite.I felt he was very honest with me. I felt very comfortable with him in my home and would highly recommend him. His name was Aston (not sure of the spelling)”
– Sally S.
“The entire process start to completion was handled professionally and the staff all friendly and helpful. All questions were answered with explanation of the equipment, it’s function and the technology behind their high efficiency systems. The installation group were great…Mike, Alex and Aaron are definitely craftsmen…they do great work fast…and didn’t mind answering my questions as they work. The group at Kliemann has my recommendation for all services they provide. You can count on them and the work they do!”
– Kevin F.
“We are happy with the Trane heat pump itself, the service, and the installation. Nate Fine has provided us with outstanding service throughout the process. He helped us place the heat pump where it needed to be placed to meet Enumclaw city codes. He made sure the Kliemann Brothers crew followed our installation instructions. The crew itself completed the installation of the heat pump professionally. Nate even came by after the installation, due to a problem caused by a lack of communication from Comcast, to touch up the look of the electrical connection to the electrical box. He has been available for questions on the thermostat and the replacement filter to our Trane furnace. Another plus is the office staff, who have been helpful throughout the process. I highly recommend the Kliemann Brothers.”
– Scott M.
“Brian did a fantastic job today of moving my outside unit! The transition to the new location was done with care and quality work and I couldn't be more pleased with the outcome. Thank you!!”
– Lenise M.
“Brian and Aaron did an amazing job installing our new heat pump today! Their craftsmanship and love for doing exceptional work was greatly appreciated! I would highly recommend them as well as Tami on the sales side of things!”
– Ryan G.
“Shawn and his crew just replaced an old electric furnace with a new heat pump and air handler. They did a great job, very professional in all respects. Very courteous from start to finish. Prior to making our decision to go with Kliemann Bros. Stephanie did a very professional job in making her presentation and inspection for our home for the future installation of the system. Everyone involved in the process has been very professional and courteous.”
– Del M.
“Timely service , scheduled service in less than 2 days lead time. Arrived early and fully informed and ready to go.
Exceptional quality – request Nathan. He's personable, professional, fast and exceptionally competent- you simply can't ask for more!”
– Bryan S.
“This is the second time and home that I’ve used Kliemann Bros for installation of a heat pump/air conditioning system. They have been my go- to company for any HVAC issue. They are prompt, courteous, honest and provide the best service I’ve seen.”
– Douglas H.
“Brian and Aaron did a wonderful job taking care of some issues with the gas. They were there for a standard trim out and we had some gas things undone under the house. Their attitude was great and they completely took care of me as the builder and my homeowner.”
– Brian Z.
“This is a review of a new installation of a Heat Pump and Furnace replacement. Our comfort consultant Tami set the appointment and arrived on time and with a smile. She was very knowledgeable, professional, and quite nice. We receive a fair bid (received 2 bids from other companies), accepted, and the installation began within 4 days. Installation crew arrived on time, explained what they were going to do and got right to work on day one. They left after they removed the old furnace, installed the new furnace (working and providing heat), thermostat, piping, and the outside pad for the heat pump. Everything was tidy and cleaned up before they left – not a scrap of anything anywhere! Day 2 they finished the installation of the heat pump with the help of a licensed electrician – also from Kliemann Bros. They then walked us through the operation of the units, spoke to necessary maintenance, and described all their work in detail. Professional in every respect – it's quite obvious they take pride in doing their job well. And that's why our complete experience from Kliemann Brothers received a 5 star review from us. In this day and age it's a son of gun to try to find honest, professional, and trustworthy people with which to do business. We happily and most highly recommend Kliemann Brothers and certainly will use them in the future.”
– bill r.
Kliemann Bros continues to provide an excellent service every time they come to my house. I like to recognize Nathan as true professional. He is very knowledgeable and gets the job done right, he is friendly and I trust him.
Edwin M.
The 1983-built house we bought a year ago was our first experience with heat pumps. In this current cold spell our high end pump was not producing sufficient heat regularly and the “aux heat” in it would not come on. Nathan came out earlier this week, checked the whole system thoroughly as I watched and found it all was working well and wired correctly, including the aux heat and compressor. He explained that while the ********* thermostat was working correctly at the moment, it is possible that since it was old it might have intermittent failure. While he was here he also explained clearly to me how the heat pump cycles each hour, etc. An hour or so after he left, the fan would not work. I called and he returned shortly thereafter to see if a new thermostat actually would solve the problem. He installed and programmed it following my specific choices. It completely did and for the last few days all has been working perfectly. I was very pleased with his knowledge and repair skills but also his ability to explain the system at the right level of detail and in terms a customer can understand. Thanks again, Nathan!
I was having some issue with my heat pump. The unit was totally shut down. I called Kliemann Brothers and they sent out a tech named Nathan he was courteous and had a solid knowledge on my Mitsubishi Heat Pump. He figured out the issue with the heat pump quickly. He is definitely a large asset to the success of the Kliemann Brothers tech team. I don’t normally write reviews, but this tech was Superior in all aspects of his job.
Jim M.
Nathan from Kliemann Bros. did an excellent job troubleshooting and repairing the gas fired furnace. He was efficient, courteous and professional. He even satisfied the engineer in me by providing technical explanation on the work he performed and how the furnace works. I will definitely use Kliemann the next time I need service. Nathan is a great representative for Kliemann Bros.
Nathan was professional, skilled and great to have come into our home. I would recommend Nathan and Kliemann to anyone searching for quality HVAC service!
Jeff C.
Nathan was professional, skilled and great to have come into our home. I would recommend Nathan and Kliemann to anyone searching for quality HVAC service!
Nathan was great to work with. Friendly and knowledgeable. I would highly recommend him.
Samuel C.
Nathan from Kliemann Bros did a service on my heat pump. He’s very knowledgeable and very professional. He took his time to teach me the basic heat pump operation and he explained it very well. Kudos Nathan!
“We bought a train heat pump and it’s three years old we’ve had to have one unit replaced over a year ago. Then a part on the new unit that’s a little over a year-old went out. The part was warranteed but not the labor. We appeal to the train organization about their motto that nothing stops a train but they would only reimburse us for $200. Then something when they replace part they change the lock out and the heat just comes on constantly at 36°. Our heat bill has gone up from $36 a month consistently to 90 some dollars a month. Then we had him come out again just two days ago and he did nothing to change the system we want the system changed back to before the last kid came out. We are not happy at all about the situation.”
– Linda W.
“Cheyenne came out with her helper. She is very knowledgeable. She is trying to try her helper to do maintenances. It looks like he’s doing okay but could still learn a very things. She was so helpful answering both his and line questions. Allowing him to do the work, but she watch closely to make sure nothing happened. I enjoy seeing new people entering the trade.”
– Karen H.
“This is a test form from BxB Media. PLEASE reply to ALL forms received to let us know each form is working & the messages were received. Thank you!!”
– BXB M.
“This is a test form from BxB Media. PLEASE reply to ALL forms received to let us know each form is working & the messages were received. Thank you!!”
– BXB M.
“I am interested in your business, you may contact us by email.”
– Felicia Cox F.
“You charged me twice and didn’t fix it and making me jump through hoops so you only charge me 8 grand instead of 16 grand – aka the double charge. Thanks for screwing me over.”
– Christopher R.
“tech ran late and charged me 327 dollars for a part that doesn't eve cost 100 dollars not very happy to put out money like that.”
– rick h.
“We had a Coleman furnace system put into our second home (which is barely used) during its build back in 2010. Over the past three years we have had issues with it stopping during the winter resulting in damages caused by snow sliding down roof taking gutters with it once unit was repaired by another company. I say this because upon calling Kliemann brothers we were told they do not go out that far, even after telling them they installed it. This past Feburary we had yet another shut down in the unit causing more damages and resulting in needing a new system. This was determined because it was found that during the install Kliemann did not use the correct oriffices to convert propane causing build up that over time destroyed the heat exchanger and burners. I contacted the owner Herb in March, he apologized for the poor workmanship and stated that the system should have lasted 15-20 years and that he would compensate us the difference. I have tried several times to contact him but he refuses to converse so to date Herb has not followed through with his promise. Having said this I would give them a poor rating and beware of their workmanship and lack of support after install.”
– Dawn T.
“Annoyed that you charge to have someone come out and replace a thermostat under warranty. I can replace the silly thermostat like for like. You want loyal long term customers don’t nickel and dime them on small items.”
– Scott J.
“Very impressed with Cheyanne's depth and level of knowledge. She displayed a great LEVEL of knowledge as she performed the task while her DEPTH of knowledge became very clear as she answered my questions with great details. Very professional and pleasant. You have yourself a priceless commodity”
– Pamela W.